File-related issues with groupfolders¶

When one observes file access or file-download related issues with groupfolders, for example, when a user doesn't see a file they should have access to, or when a file does not get synced properly with the desktop client, or when a file is not downloadable, or other file-related issues, this article describes how to proceed.

In this article we will outline the known issues with groupfolders, how to solve them, and how to get to a useable reproduction scenario for debugging the app. These are also the steps a support engineer will take together with you if you report a groupfolder-related ticket.

Root cause analysis¶