This article describes what to do if users see the following errors:...
If you are using Active Directory (AD) as user backend, and see that the password reset feature or password changing feature does not work despite activation in the configuration, this article explains how to resolve this issue....
If a user is trying to upload huge files, this operation can fail if the configuration is not finetuned to handle such large files. This operation usually creates errors like the following:...
If a user is doing operations or changes in the web UI, and then refreshes the page, it can occur that th change is not applied....
This section documents the frequent questions about the Nextcloud functionality....
The following error appears while accessing an encrypted file:...
When encryption was enabled and disabled without decrypting all the files, some users see the following error while accessing an encrypted file: Cannot decrypt this file, probably this is a shared file. Please ask the file owner to reshare the file w...
If you are using SAML, and see decryption errors or decoding errors, this article explains how to resolve these type of issues....
Sometimes we get reports about problems with downloading files larger that 512MB from a SMB storage connected to Nextcloud as a external storage....
Encryption is failing with the following error: multikeyencryption failed...
If you have an external storage configured, and you or your users are modifying, adding, or deleting files into this storage without first going through Nextcloud (like the web user interface or Nextcloud clients), the modified files are sometimes no...
This article lists the steps to take to prepare for an upgrade, the database migrations, and expected downtime....
Let's say, you want to duplicate your instance by copying a VM and use the duplicate as a sandbox (or a test server), but you don't want to have user limit applied based on your subscription key....
As a service provider or reseller you may want to limit admins in the number of users they can create on the instance....
If you have S3 as primary storage, and upload a file, and see that the speed is peaking at low speeds (e.g. 10 MB) then this article is for you....
This article describes migration scenarios that sysadministrators might encounter, and links to relevant documentation. ...
Sometimes, it can happen that an update has been available and successfully executed, but the old version is still shown....
This article describes the most common causes of a bad performance or when Nextcloud is slow, and how to make Nextcloud fast again. This page describes how the support team analyses these systems....
This article describes what to do if you see the following errors:...
When transferring ownership, it can happen that some shares were not transferred correctly....
This page describes SQL queries that are useful for solving several issues....
Root cause analysis...